Cookies policy


This Policy provides information on the use of cookies on the website (hereinafter, “Website”). Crisalion Mobility is the Website owner.

This Cookie Policy applies to users who access and use the Website (hereinafter, “Users”). Use of the Website implies knowledge and acceptance of the Cookies referred to in this Policy. Where you consent, we will use cookies to obtain more information about your preferences and to personalise our website to suit your specific interests.


A cookie is a file that is downloaded to a User’s device upon accessing certain websites.

Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their device and, depending on the information they contain and the way the device is used, they can be employed to recognise the user.

Depending on who manages the device or domain from which they are sent, cookies can be divided into first-party cookies (managed by a device or domain managed by the publisher of the Website itself) or third-party cookies (managed by third parties that process the data obtained through said cookies).

Depending on the length of time they remain activated, a distinction can be made between session cookies (designed to collect and store data while the user is browsing a website) and persistent cookies (in which the data remains stored in the terminal and can be accessed and processed for a period of time defined by the party responsible for the cookie).


The Website uses the following cookies:

  • Strictly necessary cookies: Necessary for the Website to function. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. These cookies cannot be disabled.
  • Preference or personalisation cookies: these are cookies that allow the User to access the service with some general, predefined features depending on the configuration of their terminal, such as, for example, the language, type of browser, or the regional configuration of the place from which it is accessed. It also refers to those that can be integrated into our Website and enable the sharing of content on social media (also known as “social media plug-ins”). In particular, we use the following personalisation cookies:
    • pll_lang: To personalise the language in which the website appears. Source: Crisalion
    • moove_gdpr_popup: To configure the website’s cookie management module. Source: Crisalion
    • mailpoet_page_view y mailpoet_subscriber: To correctly calculate the number of newsletter subscribers and identify inactive subscribers. Only enabled if the user is subscribed to the newsletter. Source: Crisalion.
  • Analytical, measurement or statistics cookies: these are cookies that allow us to quantify the number of Users and thus measure and perform statistical analyses of how they use the service offered. This involves analysing your browsing on our Website in order to improve website functions and/or improve the products or services offered. In particular, we use the following analytical cookies:
    • Google Analytics cookies: Through Google Analytics, information is obtained that allows us to measure how Users interact with the content of the website. Source: Google Inc. More information:

If they are not enabled, we will not be able to monitor and measure the performance of our Website, which could lead to a lower quality experience.

  • Behavioural advertising or marketing cookies: these are cookies that allow us to manage as effectively as possible the advertising spaces on the Website, adapting the content of the advertisements to the content of the service requested or to the use you make of our Website. To do so, we can analyse your internet browsing habits and we can show you advertising related to your browsing profile.
    • Behavioural advertising cookies are not currently used.


The User may, at any time, change the configuration of Cookies or withdraw their consent by accessing the settings panel provided for this purpose on the Website.

Likewise, the User may disable the function of the cookies used via the settings options provided by their browsers, but this may affect the browsing capability or the correct use of the features offered on the Website.

The following are links to instructions provided by the most commonly used browsers on how to manage the use of cookies:


Tabla cookies


Crisalion Mobility reserves the right to make changes to this Cookie Policy; Users are therefore advised to check it regularly.

When significant changes are made to this Cookie Policy, Users will be notified of this via messages on the Website, by email or by any other appropriate means so they may accept them.

If you have any queries regarding this Cookie Policy, please contact us at the following email address: []



These Technical Instructions explain how to comply with article 22 of the LSSI in relation to the GDPR and the LOPDGDD. It is necessary to provide users with all the information relating to the cookies used on the website, in accordance with the recommendations of the AEPD (Spanish Data Protection Agency).

To explain the use of cookies to IPs, a layered explanation is recommended, as explained throughout the TIs.


7.2.1. Applicable documentation

Tabla cookies

7.2.2. Reference documentation

Tabla cookies

7.2.3. Definitions and acronyms

  • GDPR: General Data Protection Regulation
  • LSSI: Spanish Law on Information Society Services and Electronic Commerce
  • LOPDGDD: Spanish Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights
  • CMP: Consent Management Platform
  • Cookies: Text files that a website sends to a user’s browser, containing data about their profile and browsing behaviour on the pages of said website. The purpose of cookies is to remember information from a user’s visit to a website in order to facilitate their next visit and improve their browsing experience on the website in question.


7.3.1. First layer of information (cookie notice + consent management)

Firstly, a pop-up window or banner must be enabled on the company website, ensuring it is visible when accessing said website, so as to notify users regarding the use of cookies.

In this first layer, the website publisher (in this case, Crisalion Mobility) must provide the following information:

  • The identity of the website owner. The full official company name will not be necessary as long as this is provided in another section of the website (e.g. in the legal notice or privacy policy).
  • Indicate whether the cookies are first-party (owned by the website owner) or third-party cookies (it is not necessary to identify the third parties in this first layer).
  • Identify the purpose of the cookies used, i.e. whether they are analytical, advertising, personalisation or programmatic advertising cookies and, if they are used for user profiling, also provide generic information on the type of data to be collected and used (e.g. in the case of using behavioural advertising cookies).
  • How the user can accept, reject or manage the use of cookies. In this regard, the website owner must enable options or resources so that users can manage their consent (either by means of buttons or access to a management system such as the Consent Management Platform):
    • An easily visible button or equivalent mechanism with the words “Accept cookies”, “Accept”, “Consent”, or similar, to consent to the use of all cookies.
    • A button or equivalent mechanism, similar to the above (if a button is used to accept all cookies, a button should be used to reject all cookies), with the words “Reject cookies”, “Reject”, or similar, to reject the use of all cookies (except those that are exempt from the obligation to obtain informed consent).
    • A clearly visible button or equivalent mechanism that displays or leads to a settings panel that allows cookies to be accepted or rejected (at least by purpose).
  • A clearly visible link should also be included that gives the user direct access—from the first banner or from the aforementioned CMP—to the second layer of information (i.e. to the full text of the “Cookie Policy”).

In any case, in relation to the above-mentioned information, the website owner must take the following into account:

  • The user may not be given the impression that they are required to accept the cookies in order to browse the website.
  • The user must not be clearly pushed to accept cookies.
  • The colour or contrast of the text and/or buttons or equivalent mechanisms must not be obviously misleading to users so as to lead them to unintentionally give consent. An example of this is if the button to reject cookies contains text that does not contrast sufficiently with the colour of said button and therefore cannot be read, thus rendering it unacceptable.
  • The aforementioned information must be displayed as soon as browsing begins (on the “home page” of in a format that is visible to the user, prior to the installation of cookies, and must be maintained until the user performs the action required to give consent or deny it.

7.3.2. Recommended text and configuration for the CRISALION website cookie notice:

We use first- and third-party cookies for analytical purposes (to compile statistics based on your browsing habits) and personalisation (to remember your preferred language or website configuration). See our Cookie Policy for further information. You can accept, reject or manage cookies by clicking on the corresponding button.

7.3.3. Suggested framework for presenting information and options managed via a settings panel:



Source: Crisalion.

Cookies used:

  • pll_lang: To personalise the language in which the website appears.
  • moove_gdpr_popup: To configure the website’s cookie management module.
  • mailpoet_page_view and mailpoet_subscriber: To correctly calculate the number of newsletter subscribers and identify inactive subscribers. Only enabled if the user is subscribed to the newsletter.


Analytical, measurement or statistics

Source: Google Inc.

Cookies used:

  • Google Analytics cookies: Through Google Analytics, information is obtained that allows us to measure how Users interact with the content of the website.


The Cookie Policy [AD-1] was created to provide further information about cookies and their application.